Data Security

At Norwich Public Utilities (NPU), the security of your personal information is very important to us.   We are committed to meeting all data protection requirements set forth by State and Federal regulators.

In today's dynamic cybersecurity environment, we maintain a proactive and vigilant approach to protecting all our IT systems. A critical component of this approach is not making the specifics of our cyber security strategy public.

Please be assured that NPU follows the National Institute of Standards & Technology (NIST) guidelines, a recognized standard for system protection. Our systems are consistently updated, and we utilize comprehensive virus protection and email scanning protocols. We also continuously monitor our systems to detect and address any potential security issues.

Our employees are trained to handle your Personally Identifiable Information (PII) with all of the necessary precautions. This includes information such as your name, date of birth, social security number, account number, and payment details and history. All of our payment systems are compliant with the standards of the Payment Card Industry (PCI), ensuring all our transactions are completed safely.

In compliance with State and Federal regulations, we retain historical account information even after an account is closed.

NPU understands the importance of your privacy and is dedicated to maintaining the continued security of your information.