Contractors and Developers
Welcome to our utility services portal, where we provide reliable water, wastewater, electric, and natural gas solutions for your needs. Whether you're a contractor or developer, you'll find all the essential information you need to start and complete your projects, including service availability, connection requirements, and permitting processes. Our user-friendly tools and resources are designed to help you navigate through the details and compliance with local regulations, ensuring a smooth and efficient experience every step of the way.
For questions and more information, contact Customer Service at 860-887-2555.
The menu on the left outlines our Construction Standards and Regulations, Utility Drawings, and Bid Opportunities.
Click on the options below to learn more about each item.
Excavation damage to underground utility facilities can cause fires and explosions, injuries, deaths, and significant disruptions to public utility service. Excavators must call CBYD prior to digging, and then CBYD will notify all utilities that might be in the area. Utilities will then locate their pipes and cables using paint and stakes, so excavators can conduct their work without causing damage. The Public Utilities Regulatory Authority (PURA) oversees the program, and may assess civil penalties in the thousands of dollars for any party who violates the Statutes and Regulations.
Current Provisions of the CBYD law
PURA Monitoring and Enforcement Actions
Central Clearinghouse and Homeowner Responsibilities
Color Coding and Surface Marking of Underground Utilities
To have your utilities located, contact CBYD by calling 811 or 1-800-922-4455.
Whenever a contractor is blasting within 200 feet of a buried NPU facility (pipes, wires, manholes, etc), the contractor needs to contact Customer Service at 860-887-2555 and follow the NPU blasting procedure. This is in addition to contacting Call Before You Dig (CBYD) by dialing 811 during normal business hours (7am-5pm EST) and the local Fire Marshal.
The contractor must provide NPU with a sketch showing the location of the blasting in conjunction with the NPU facilities. They must also fill out the blasting investigation report, and complete the appropriate charge distance limits in blasting near buried pipelines. NPU will then review the documentation, and provide written authorization to the blaster to proceed. NPU requires this information a minimum of two (2) business days in advance of blasting.
NPU will perform a leak check of our buried mains before and after the blasting to insure system integrity and public safety.
Blasting Investigation Report Template
Fats, oils and grease (FOG) dumped down a drain cause considerable damage to the city’s sewer collection system, as well as your own system, and result in operational problems and added costs for the wastewater treatment facility. The State of Connecticut has established a General Permit for food preparation establishments (FPEs) to meet compliance requirements for the discharge of fats, oils, and grease.
If you operate a Class III or IV Food Preparation Establishment (FPE) and you discharge to the Norwich sanitary sewer system, you must comply with the General Permit for the Discharge of Wastewater Associated with FPE.
General Permit Application Form
FOG Frequently Asked Questions
State of Connecticut DEEP Fats, Oils & Grease Program
FOG Brochure