Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Customer Service
6-
Customer Service
If you are moving to, or within Norwich, simply contact us at 860-887-2555 to have your electric, gas, water and/or sewer utility accounts activated.
In most cases this can be done with one brief phone call. Please make sure to give us at least 2 business days prior to your move date to set up your service. Norwich Public Utilities may require a security deposit.
In most cases we simply need the following information:
- Name
- Social Security Number
- Date of Birth
- Telephone number
- Copy of valid lease
-
Customer Service
If you need to arrange termination of your utility service, please call us at 860-887-2555. We require a minimum of 2 business days prior to your move to arrange for termination.
-
Customer Service
To report an outage, disruption, or other problem with your utility service: Call 860-887-2555. Please do not use email to notify NPU of an emergency utility issue.
PLEASE NOTE: TO REPORT GAS EMERGENCIES (ONLY) CONTACT 860-887-7207
-
Customer Service
If you are having a problem paying your bill, please let us know right away. We want to work with you to find an early solution, so you don’t risk losing your utility service. Call one of our Customer Service Representatives at 860-887-2555. We can review your account with you and talk about setting up a payment schedule. For information on available energy assistance programs, click here.
-
Customer Service
NPU currently offers several convenient bill payment options to make your life less complicated. Choose the one that best fits your lifestyle:
- AutoPay
- Online Bill Pay
- Text-to-pay
- Pay by Phone
- Pay by Mail
- Pay in Person
For more information about all your payment options, please click here.
-
Customer Service
Save time–and trees–by signing up for eBill, NPU’s efficient and worry-free paperless billing feature. Each month, instead of receiving a paper copy of your statement in the mail, you will instead received an email notification letting you know your statement is available for viewing online. Simply login to your utility account to view your statement at your convenience. You can view up to 18 months of statements and even see the last 13 months of utility consumption on a graph!