Frequently Asked Questions

Our emergency notification is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories, and more are quickly shared. Only authorized officials have access to send alerts using the system.

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Any message regarding the safety of our residents and community will be disseminated using the system. We will send out alerts via phone, text, email, and social media in a variety of situations including boil water notices, gas leaks, evacuation notices, police activity, fire emergencies, missing persons, and more. This is a community alert system to ensure you remain informed of important information. Please keep in mind that as you register to receive alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communication.

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All listed and unlisted residential and business phone numbers are included in the service.  Residents are encouraged to go to the community enrollment page to sign up additional numbers such as cell phones.  If you do not have access to the internet at home, please consider using a computer at your local library, or ask a friend or family member for assistance. Online registration is the most efficient, accurate and private way to supply your information.

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No, registering for phone calls, text messages, and email are free. Simply sign up on our Community Enrollment page link from our website and select your preferred means of communication.

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A message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. We suggest that you program these numbers into your cell phone as a “new contact” and use “Emergency Notification” as the contact's name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

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It is an important tool to help keep you informed and prepared for any emergencies that may occur in our area. Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order to make well-informed decisions and remain safe. This system is precise enough to geotarget residents within an exact area of impact so that only those people who are affected by emergency situation are notified.

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The system will leave a message on your answering machine or voicemail if you miss a phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed.  If your phone line is busy, it will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message that was sent.

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If you have moved away from Norwich, or no longer wish to receive emergency communications, please notify the NPU and you can be placed on our "Do Not Contact" list. 

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Residents are highly encouraged to register with the system.  The Community Enrollment link allows you to customize your contact information and specify how you want messages delivered.  It also allows you to select your preferred language for messages (English, Spanish, French, Etc.).  Please look for the Community Enrollment page link on our homepage to set up your profile.

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Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for Emergency Notifications, you may indicate both a primary and alternate phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a notification.

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In addition to the normal contact channels, the system also offers a mobile app, available for both Android and iPhone devices. All residents and business owners are encouraged to download this free app to receive alerts based on the geo-location of your phone. As you travel throughout other communities, you can receive important alerts that include community, emergency, and severe weather information in those locations, as well as our own community. To download the CodeRED Mobile Alert app, visit the Google Play or the Apple App Store.

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