Norwich Public Utilities - Understanding Your Bill

You Can Pay Your Bill:

In person at:

Our customer service office, 173 North Main Street (directions)
Chelsea Groton Savings Bank -- all branches
Greeneville Drug Store, 213 Central Ave., Norwich

Please Note: Please allow three business days for your processing your payment if made at locations other than our customer service office

Pay Online: Pay online now... it's only a click away!

Over the phone: with your VISA or Mastercard

By Mail with the provided envelope: NPU, PO Box 1087, Norwich, CT 06360

COMING SOON — Auto Pay!
Soon NPU will be offering a new, convenient bill paying option named Auto Pay. This simply means that NPU — with your authorization — will automatically deduct your utility bill from your bank account or credit card each month.

Simplify your bill payments by enrolling in this recurring payment service. The “amount due” will be automatically withdrawn from your credit card, savings or checking account on or around the payment due date shown on your utility statement. You’ll never have to remember to write and mail your check again!

How to Read Your Bill
1.	Important messages and reminders. You’ll find special events, news and energy tips
2.	At a glance: account information summarized to show payments, charges, credits, amount due, and late payment date
3.	Meter reading summary includes previous meter reading information
4.	Graphs have been expanded to include 13-months of consumption data
5.	Charges are separated to reflect the rate structure
6.	Miscellaneous Charges/Credits include service charges, bank charges, meter reading adjustments, etc., are detailed; the total is a line item in the summary
7.	Non-metered items are items billed at a per item or per month rate; not based on amount of usage

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Payment Coupon Details
8.	Easy-to-find account and payment information
9.	If including a donation to Operation Fuel in your Amount Enclosed, enter that amount here
10.	Be sure our address shows in the return envelope window
The Back of the Billing Statement Also Includes Important Information...
a.	Norwich Public Utilities contact information
b.	Payment Options
c.	Your rights as a NPU customer
d.	Definitions of billing terms and information about Operation Fuel
e.	Translation into another language, if necessary, is encouraged

About Adjustments

You will see adjustments to your electricity and natural gas rates that may increase or decrease your bill. These are needed because both of these energy sources are subject to price fluctuations. NPU develops its rates based on a forecasted cost of the supply. Sometimes, the actual rate is more, or less, than this forecasted rate. When this occurs, the cost increase, or cost savings, are shown as an adjustment. NPU does not collect extra profit on energy supply costs, so cost increases cannot be absorbed by NPU. Cost increases, and cost savings are passed on to customers. To ease the pain of cost increases, Norwich balances the needed adjustments over a period of time so that large price spikes are not reflected in monthly bills.

To view the current Purchased Power Adjustment (PPA) and Purchased Gas Adjustment (PGA), view the Important Notices page.