Norwich Public Utilities - Residential Home Page

Electricity
Norwich Public Utilities is responsible for building, maintaining and servicing the local distribution system for electricity, including substations, wires and poles. We also buy and manage the power needed for the community by interfacing with transmission companies and power generators.

Most of the power used in Norwich is generated from sources such as coal, natural gas and nuclear. But NPU also owns and operates three local sources of hydro-electric power, known as ‘green power’ because it is less harmful to the environment.

To find out how to conserve electricity, read our tips section.

Natural Gas
Providing natural gas to Norwich customers, we build and maintain the local distribution system, store natural gas, and purchase it from wholesale suppliers. Many customers find it a more convenient choice and it is revered as cleaner burning than other fossil fuels. NPU current manages about half a million feet of gas mains.

To find out how to conserve energy in your home, read our tips section.

If you want to find out if there is natural gas service in your area, or have other service questions, please call us at 860-887-2555.

Water & Sewer
NPU supplies about 5 million gallons of clean, safe water each and every day. Norwich enjoys a rich local water supply from two reservoirs – the Deep River Reservoir, located in Colchester, and the Stony Brook Reservoir, located in Montville. You can take stock in the fact that Norwich Public Utilities takes water safety very seriously. Areas surrounding the reservoirs are inspected frequently to ensure that they are free of contaminants. Chemical treatment and filtration processes disinfect, and remove any impurities. Regular flushing of distribution pipes removes naturally occurring sediment. To ensure the water supply is always safe, NPU performs regular water testing. You will find our annual Water Quality reports posted on this web site.

To find out how you can help conserve and protect our water supply, read more here.

If you see any activities that could contaminate our water supply, please report it to our customer service department at 860-887-2555. Reservoirs and areas surrounding them are not available for public use. Please be aware that no trespassing is allowed on or around the reservoirs in order to protect our community’s water supply.

Norwich Public Utilities offers no-charge emergency service for sewer emergencies. We are on call 24 hours daily and can come to your home to assist you in determining the extent of the blockage. Call 860-887-2555 around the clock.

Notice:
The Sewer Authority of the City of Norwich (WPCA) has adopted a "Sewer Capital Connection Fee." The Sewer Authority will assess the Sewer Capital Connection Fee charges for the establishment of new connections and the increase of existing waste water discharge to the sewer system. Click here to download additional information (Acrobat PDF).

If you don't have Adobe Acrobat to read PDFs, you can download it for free here.