Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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Services

Electricity

Electricity Services

Electricity ServicesView Rates

Norwich Public Utilities is responsible for building, maintaining and servicing the local distribution system for electricity, including substations, wires and poles. We also buy and manage the power needed for the community by interfacing with transmission companies and power generators.

Most of the power used in Norwich is generated from sources such as coal, natural gas and nuclear. But NPU also owns and operates three local sources of hydro-electric power, known as 'green power' because it is less harmful to the environment.

 

  Click here for information on our Residential Energy Efficiency Programs.  

 

  Click here for information on our Commercial Energy Efficiency Programs.

 

 

Natural Gas

Natural Gas Services

Gas lineView Rates

Providing natural gas to Norwich customers, we build and maintain the local distribution system, store natural gas, and purchase it from wholesale suppliers. Many customers find it a more convenient choice and it is revered as cleaner burning than other fossil fuels. NPU current manages about half a million feet of gas mains.

If you want to find out if there is natural gas service in your area, or have other service questions, please call us at 860-887-2555 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

 

 

  Click here for important gas safety information.

 

View brochure to learn about the benefits of natural gas, including incentives and rebates offered by NPU when you convert your home heating to natural gas. Gas Book Image

 

 

 Energize Norwich

NEW!  

NPU has parterned with the Clean Energy Finance and Investment Authority to bring you "Energize Norwich," a comprehensive program that combines financial incentives with discounts on conversion costs to make the decision to switch to natural gas the logical choice.  For detailed program information, click on the Energize Norwich link, above.

 

 Customer-Owned Underground Gas Lines: Some of the underground natural gas piping on personal property belongs to the property owner. Customer-owned pipeing is defined as any buried gas line that extend away from the gas meter. Typically, customer-owned gas piping is used to supply heat and hot water to another structure, like a detached garage, but it can also be used to heat swimming pools and for cooking on a gas grill.  If you have this type of gas line on your property, it is your responsiblity to initiate any inspection and necessary repair or replacement of customer-owned gas piping through a qualified professional, such as a licensed heating/cooling contractor or plumber.  Buried gas piping should be inspected periodically for leaks and for corrosion if the pipe is metal.  If a gas leak is detected, it may be necessary to interrupt your gas service temporarily until repairs are made.  Remember to contact Call Before You Dig (by dialing 811), a free service. It is important that you know the exact location of all buried utility lines before performing any excavation project. When excavating near buried gas piping, all excavations must be done by hand.

If you suspect a problem with any natural gas lines, call NPU's Gas Emergency line at 860-887-7207.

Sewer

Sewer Services

Sewer ServicesView Rates

Norwich Public Utilities maintains and operates the City's 8.5 million gallon per day wastewater treatment plant and sanitary sewer distribution system (mains and pump stations.) The wastewater treatment plant is a vital part of our City's efforts to control pollution and protect our local water sources. The wastewater treatment plant protects public health from disease-causing bacteria and viruses. By protecting the water quality of our rivers and streams, the wastewater treatment plant allows us to enjoy the natural beauty of our community.

Read more: Sewer

Water

Water Services

Dr. Charles W. Solomon Water Treatment PlantView Rates

The residents of the City of Norwich receive water from two sources – The Dr. Charles W. Solomon Water Treatment Plant, which draws water from the Deep River Reservoir located in Colchester, and the Stony Brook Treatment Plant and Reservoir located in Montville.  Additionally, there are two developable water supplies located in Norwich: the Fairview and Bog Meadow Reservoirs. 

Read more: Water

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue

Call Before You Dig

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Community Matters

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