Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Home Community Matters Newsroom News NPU launches annual Matching Payment Program
Wednesday, 20 December 2017 11:10

NPU launches annual Matching Payment Program

Norwich Public Utilities (NPU) has enrolled 191 customers in it Matching Payment Program (MPP), a partnership with TVCCA which helps customers with past-due balances get caught up on their natural gas and electric bills.

“We understand the challenges that some of our customers face in meeting their financial obligations each month,” said Jeff Brining, Customer Service Division Manager at NPU. “By working with our friends at TVCCA, we are able to ease some of this burden and help customers get back on track with their utility bills.”

Customers participating in the MPP are required to make regular payments for twelve months in order to be eligible for equal payments to be applied to their accounts. Last year, 281 customers participated in the program and received $178,984 in matching payments from NPU.

The MPP requires that customers are approved for energy assistance for the 2017-18 heating season with TVCCA and complete a Home Energy Savings (HES) audit with NPU.

TVCCA also provides energy assistance payments to eligible customers, which ranged from approximately $300 to $600.

Monthly payments for participating customers are based on the average monthly natural gas and electric bills for each customer and the current balance on the customer’s account.

In May, 2018, NPU will match the six on-time payments to accounts between November and April. 

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