NPU urges customers to keep in mind:
· Only customers who have been contacted by NPU through the mail about a past-due account will be contacted by phone; no NPU vendor has the authorization or ability to shut off power to a customer.
· NPU does not require a customer to sign up for a third-party payment provider in order to pay their bills.
· Customers should never provide their account number or any other personal information to an unknown party.
To report suspected fraudulent activity, NPU customers should contact the Norwich Police Department at 860.886.5561 (Ex. 6).
For any bill-related questions, customers should contact NPU at 860.887.2555.