Norwich Public Utilities celebrated a century of service in 2004. Today, all of us at Norwich Public Utilities are committed to providing a high level of customer service. We are your friends and neighbors. We are scout leaders, sports team coaches, PTO members, and volunteers in the local fire departments. We know what being part of a community is all about. We take pride in our community and work to make it the best place to live, work and do business. 

Norwich Public Utilities operates under municipal ownership, which means that it is owned by its customers and the City of Norwich.  NPU turns over 10% of its total billings to the city’s general fund. That typically amounts to between 4 and 5 million dollars every year. The city, in turn, can use this money to support the community.

The business model of NPU is cost-based which means that customers pay rates that reflect the cost of the services provided, not simply what customers are willing to pay. At investor-owned utilities, profits may be maximized for return to individual investors. In contrast, NPU’s municipal ownership returns profit directly to the community it serves.

The Norwich Board of Public Utilities Commissioners governs Norwich Public Utilities. This five-member board also serves as the Sewer Authority. Members are appointed by the City Council and serve five-year terms. Living in the community as your neighbors, they understand the needs of Norwich and are responsible to you.

Be sure to visit Norwich Now, the official web site of the City of Norwich.

Back to Top