Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Home About NPU

About Us

NPU Customer Service CenterNorwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection.  Established in 1904, NPU is municipally-owned and governed by a five member Board of Commissions and Sewer Authority, who represent the best interest of the citizens they represent.

NPU operates a full service Customer Service Center, allowing our customers the option of speaking directly to a customer service representative for any account issue.  Additionally, NPU’s control room is staffed 24 hours a day, 7 days a week to respond to any utility emergency within 30 minutes or less. 

Regulatory Information

As a municipal department of the city, Norwich Public Utilities follows the regulatory guidelines established by the Norwich City Charter, Chapter XII.  To access information about the Charter, see

Other information regarding utility regulatory issues and guidance can be found at:



Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue

Call Before You Dig

This service is free, it’s easy to use, and it’s the LAW!
CALL 8-1-1 Learn More

Community Matters

To view the latest Community Matters newsletter,
Document icon click here.