Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Welcome to
Norwich Public Utilities

Norwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection.

Established in 1904, NPU is municipally-owned and governed by a five member Board of Commissions and Sewer Authority, who represent the best interest of the citizens they represent.

Our mission is to make Norwich a better place to live, work and do business. 

NPU has entered into a Consent Agreement with the CT Department of Public Health (DPH) to address disinfection byproduct levels in our water.  For more information, click here.

Don’t be deceived by Doxo. is a third party website that accepts payments intended for Norwich Public Utilities (NPU) and processes these payments through a payment network.  While the payments will eventually get credited to your NPU account, it takes a lot longer to process and there is a fee associated with using this service. 

NPU has an online payment site that can be used free of charge and with quicker processing time.  This is your best bet for paying your utility bill online.  Simply click on the red “Pay Bill Online” button at the top right of the home page to get started.     

Convert Your Home to Natural Gas - It's Easy!  Call us today.

 Whether you are thinking of having natural gas brought to your home, call us at 860-823-4514. NPU has partnered with the Clean Energy Finance & Investment Authority to bring you a comprehensive program that combines financial incentives, low interest loans, and competitive pricing for converting to natural gas.  

 Now more than ever it's a smart choice to convert to natural gas.  For a limited time, get 2.99% low interest financing!  Click here for more information.

First Responder Natural Gas Safety Training

 First Responder Natural Gas Safety Training Program  NPU has partnered with Northeast Gas Association to develop an e Learning training program for first responders.  This is a self-directed, interactive, online training package tha provides emergency response personnel with the information they need to safely identify and respond to incidents that involve natural gas pipelines and other natural gas facilities.  Click on the above link, or the image below, and enter zip code to start.  For the Town of Preston, please select "Norwich Public Utilities" from the drop-down list after you enter the zip code.





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Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
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